Customer Service Representative (CSR)
Jobs Function: Customer Service
Jobs Availability: Full Time
Jobs Level: Entry Level Offered
Salary: Negotiable
Jobs Location: Bouddha, Jorpati
Experience Year: Not Required
Education Degree: Intermediate
No. of Openings: 6
Deadline: …
Preferred Gender: Any

2. Team Leader
Jobs Function: Customer Service
Jobs Availability: Full Time
Salary+Commission: Negotiable
Jobs Location: Bouddha, Jorpati
Experience Year: 3 years
Education Degree: Diploma
No. of Openings: 4
Deadline: …
Preferred Gender: Any

Job Description
– Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
– Deal with clients via phone/mail/social media/SMS.
– Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
– Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately.
– Receive and disseminate accurate information.
– Interdepartmental coordination.
– Problem escalates to relevant departments.
– Build sustainable relationship and engage customers by taking extra miles.
– Meet personal/team qualitative and quantitative target.

Job Specification
– Excellent communication and interpersonal skills.
– Time and quality focused.
– Determined and can work under pressure.
– A team player.
– Customer satisfaction oriented.
– Basic english typing skills.
– Must be flexible about shifts.
– Education description
– Intermediate (+2) with relevant experience

Other Specific Requirement
Duty Station: Bouddha, Jorpati

Shifts:

6:00 A.M – 3:00 P.M

Note: Candidates from nearby location or having self vehicle are highly preferred.

Apply Instruction:

Interested candidates are requested to drop in their Updated CV to info@goamamainfotech.com.np by mentioning Post in subject line.

Note: Mentioning of the Subject in the email addressing the position applied is mandatory.